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Google Chrome (iOS) - Browser Troubleshooting

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3.0 - Updated on 04-13-2022 by Sylvia Bass

2.0 - Updated on 04-12-2022 by Sylvia Bass

1.0 - Authored on 08-21-2021 by Stephen Rico

How to enter Incognito Mode

  1. Open the Chrome app Chrome.
  2. Tap More (3 dots in a horizontal line), then tap New Incognito Tab.

    New Incognito Tab
  3. A new window will open. To check if you're in Incognito mode, on the address bar at the top, look for the gray incognito icon Incognito mode.

How to clear Cache & Cookies

  1. Open the Chrome app Chrome.
  2. Tap More (3 dots in a horizontal line), then tap History.

    History setting in browser
  3. Tap Clear Browsing Data.

    History > Clear Browsing Data
  4. At the top, select the time range: All Time. Select the checkboxes for Cookies and site data and Cached images and files. Once you've made sure they are selected, tap on Clear Browsing Data.

    Clear Browsing Data
  5. On the confirmation pop-up, select Clear Browsing Data. Your cache and cookies will be successfully cleared.