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Microsoft Edge - Browser Troubleshooting

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2.0 - Updated on 04-26-2023 by Leon Lam

1.0 - Authored on 08-21-2021 by Stephen Rico

How to enter InPrivate mode

  1. Open Microsoft Edge.
  2. Select the Hub icon (three horizontal lines at top bar) > New InPrivate window. Alternately, you can open a private window by holding Ctrl+ shift + N.
  3. A new private window will open. To check if you're in a private window, you should see the word "InPrivate" on the top-right of the window.

How to clear Cache & Cookies

  1. Open Microsoft Edge.
  2. Select the Hub icon (three horizontal lines at top bar) > History 
  3. Select the Hub icon > Clear browsing data.
  4. Change the Time Range to All time. Select the boxes for "Cookies and other site data" as well as "Cached images and files." After, click Clear now.
  5. Quit (don't just close) your browser and reopen it. Your cache and cookies will be successfully cleared.