This FAQ will only cover a handful of common issues. To view a more comprehensive FAQ, please visit this page.
- How do I get Microsoft Teams?
- If you work for a DSS-supported department, you already have Teams installed on your machine. If you don't see it under the Start menu (or the /Applications menu on macOS), please open a ticket.
- If you are on a non-managed computer, or if you’d like to install the mobile version of Teams, you can download and install Teams here.
- How do I sign in to Microsoft Teams?
- Sign in with your Office 365 credentials. Make sure your username is the correct format: UCInetID@ad.uci.edu
- If you forgot your password, you can reset it here.
- What's the difference between a Team and a Channel?
- Teams are made up of channels, which are the conversations you have with your teammates. Each channel is dedicated to a specific topic, department, or project.
- Channels are where the work actually gets done—where text, audio, and video conversations open to the whole team happen, where files are shared, and where apps are added.
- How do I show a hidden channel and enable notifications?
- There may be hidden channels that are not visible by default. To add a channel so that it remains in your view, select hidden channels, and select the Show option next to the channel you want to see.
- By default, any messages sent in this channel will simply show the channel name in bold, but will not send a notification unless you were mentioned in a message. To ensure that you are aware of new messages in the channel, select More Options (the 3 dots next to the channel) and select Follow this channel.
- How do I start a private chat with one or more individuals?
- Select the New chat button (this is to the left of the Search box at the top of the app). Alternatively, you can press Ctrl+N (or Command+N on macOS).
- Type the name of the person(s) you want to chat with in the To field. Optional: If you are sending to multiple people, you can also name this group at this step by selecting the Down arrow at the right side of the To box and specifying a group name.
- Type your message and press Enter or select the Send button.
- Need to add someone to a chat that's already going on? Just select Add people button in the upper-right corner of the chat.
- What does it mean to be @mentioned?
- An @mention is like a gentle tap on your shoulder—a way to get your attention in a channel conversation or chat. When someone @mentions you, you get a notification in your Activity feed, and you also see a number next to the channel or chat you were @mentioned in. Select the notification to go directly to the point in the conversation where they mentioned you.
- If you ever feel a little overwhelmed by all your @mentions, you can always filter your Activity feed to help sort them out.
- To @mention someone, just type @ in the compose box and select their name from the menu that appears.
- I see a lot of stuff in my Activity feed. Can I filter the feed?
- Yes. Select the Filter button to show only certain types of messages such as unread messages, @mentions, replies, and likes.