This site requires JavaScript to be enabled
An updated version of this article is available

Mozilla Firefox - Browser Troubleshooting

6 views

4.0 - Updated on 02-10-2022 by Mike Caban

3.0 - Updated on 02-10-2022 by Mike Caban

2.0 - Updated on 08-21-2021 by Stephen Rico

1.0 - Authored on 08-21-2021 by Stephen Rico

How to enter Private Mode

  1. Open Firefox.
  2. Click the menu button and then click New Private Window.
  3. A new private window will open. To check if you're in a private window, look for the purple and white mask icon at the top-right of the window.

You can also use a keyboard shortcut to open an Private window:

How to clear Cache & Cookies

  1. Open Firefox.
  2. Click the menu button and choose Options.
  3. On the menu to the left, select Privacy & Security.
  4. Under the Cookies and Site Data option, click the "Clear Data..." button.
  5. In the Cached Web Content section, click Clear. You may get a small pop-up window for confirmation. If you do, click Clear Now.
  6. Quit (don't just close) your browser and reopen it. Any changes you've made will automatically be saved. Your cache and cookies will be successfully cleared.